PNG POWER Ltd is issuing K3.5 million worth of electricity units free to its customers who were affected by poor reliability of electricity supply in 2007.
This announcement is in line with the company's undertaking to compensate its customers for not meeting the reliability standards as required under the Electricity Regulatory Contract.
For 2007, Zone 1 and Zone 2 are eligible for rebate payments while all the isolated diesel centres met the reliability standard and therefore were not eligible for rebate.
Zone 1 includes Port Moresby, Rabaul, Lae, Madang, Yonki, Kainantu, Goroka, Kundiawa, Mt Hagen, Wabag and Mendi and Zone 2 includes Wewak and Kimbe.
Customers on Easipay may have realised that rebates have already been paid in the form of additional units equivalent to the rebate amount being issued on purchase of power.
The credit meter customers have had deductions equivalent to the rebate amount made against their accounts which will be shown on their monthly bills.
The rebate payment and the 2010 electricity tariff reduction are exercises undertaken by PNG Power to accomplish its regulatory obligations required under the Electricity Regulatory Contract. PNG Power is taking measures to minimise rebate payments by putting in place strategies to improve reliability of electricity.
A lot more resources have been allocated for maintenance, refurbishment and augmentation of power supply facilities and new capital expenditure projects will also be undertaken to improve reliability of power supply and to effectively meet the ever increasing demand for power.
These developments will take time to accomplish but we want to assure our customers and the general public that we know what the problems are and we are doing something about them.